Overnight Answering Service
When you're off, we're on.
Our trained remote concierges handle every overnight call with professionalism and care — so you can rest easy knowing your clients and caregivers are supported overnight.
Families and caregivers will always reach a live, trained representative..
Our trained remote concierges handle every overnight call with professionalism and care — so you can rest easy knowing your clients and caregivers are supported overnight.
Families and caregivers will always reach a live, trained representative..
About TeamUp
We’re a team of home care operators and virtual ops leaders who understand the sleepless nights, weekend call-offs, and constant juggling that agency owners face.
Our Mission:
to take the operational load off your plate — so you can focus on what truly matters — growth, caregivers, and quality of care.
97.3%
Client Retention Rate - because our clients finally have time to lead, not just react.
68%
Staffing Cost Savings - without sacrificing quality or consistency.
What Sets Us Apart
Pre-Trained Team
Our overnight concierges are trained in home care industry and scheduling tools like AxisCare and WellSky.
Standard Operating Procedures
Every process is built around your workflow for seamless integration.
Co-Management Support
Real-time supervision ensures quality, compliance, and consistency every night.
Extension of Your Team
We answer the call when your office sleeps — weekends, holidays, and beyond.
HIPAA-Safe Systems
Secured by VPN and endpoint detection response (EDR) for client confidentiality.
Never Miss a Call Even Overnight.
✅ No lock-in contract
✅ Monthly billed
✅ Tax-deductible
Emergencies
Immediate triage and escalation to your on-call staff
Caregiver Call-Offs
Verified, documented, and forwarded for rescheduling
Visit Cancellations
Accurately logged with client status updates
Sales Leads & Inquiries
New opportunities captured overnight
Application Inquiries
Candidate details relayed to your admin team
Polite, professional responses following your protocols
What clients say About Us
Don’t lose another caregiver or client to missed overnight calls.
